PLEASE NOTE: There are currently regional travel restrictions in place within WA and Remote Aboriginal Communities have also restricted non-essential travel.

This will affect some of our services and we are currently seeking further clarification from the government as to what services we are able to continue to provide. We will be updating guests, providing as much notice as possible, as soon as we hear more.

In order to avoid refusal of entry to remote communities and potential fines, we recommend that you contact the community to advise your intent to travel, before confirming your booking with Aviair. Your Aviair ticket does not automatically authorise access to communities, any forced return travel cannot be guaranteed and will be charged at the full fare.

Here’s what we are doing to help protect you

We always seek to provide a safe environment for our guests and staff members, so in times such as these, we believe it is our role and responsibility to do our best to ensure we can continue to provide the services our guests and clients require, whilst doing everything we can to keep our guests and the Aviair team safe and healthy.

A message from Aviair Managing Director, Michael McConachy 

I personally wanted to share some of the things we're doing to ensure everyone who travels with us or works with us is safe, as well as playing our role in preventing the spread of Coronavirus (COVID-19).

Firstly, we are following the advice of the Australian Government and World Health Organisation and their recommendations for minimising the spread of this virus.

All of our bases are currently open as scheduled and operating in line with the most updated guidance and precautions from health officials.

Our greatest priority is that all guests and staff members feel safe when travelling with Aviair. To ensure this, we have implemented the following changes to our already rigorous cleaning regimens:

1.       Increased cleaning measures for our aircraft and terminal facilities

Aviair prides itself of the presentation and cleanliness of its aircraft and terminals, and we are taking extra steps with increased sanitisation of our terminals and fleet, to ensure these areas are thoroughly disinfected and cleaned to the highest standards.  We are using the best available and aviation approved disinfectant and cleaning products.

2.       Following expert advice regarding hygiene practices for staff and guests

We have provided hand sanitiser for our staff and guests which is accessible in our terminals and aircraft. We also encourage regular hand washing as the best defence while travelling and have provided simple and effective educational material regarding best hygiene practices in common locations.

Passengers will be required to complete a health and travel screening prior to checking in, and those presenting with flu-like symptoms at check-in may be refused travel. We are also following advice with the recommended best practice social distancing guidelines.

We have been preparing our team to respond quickly to any emerging situation should it occur to best ensure the health and safety of everyone involved.

Staff members are being encouraged to work from home where possible and those displaying flu-like symptoms have been directed to refrain from coming to work and self-isolate.

3.       Allowing you to book with confidence

To ensure you can book with confidence, we are offering support for both new and existing bookings through greater flexibility with regard to date changes, cancellation and refund policies. You will be asked to provide evidence that the travel has been restricted due to COVID-19 to access this support. We have honoured all refunds this year and will continue to do so while COVUD-19 impacts us.

We know travel is an important part of doing business and staying connected to friends and family, and we want to reassure you that you can travel in confidence.

We are doing all we can to give our customers the flexibility they need, whilst monitoring and managing an evolving situation. Again, the health and wellbeing of our guests, employees, and the communities where we live and work are of utmost importance. We thank you for your support and we look forward to welcoming you onboard soon. 

Kind regards,

Michael McConachy

Your contacts

Booking enquiries

[email protected] 

Quality and safety enquiries

Sheridan Austin, Head of Quality & Safety

[email protected] 

Media enquiries

Emma Fehon, Head of Sales & Marketing

[email protected]