Should a customer wish to cancel participation in a tour where full payment has been made the following cancellation fees apply:
Day Scenic Flights / Tours:
Overnight Tour Packages:
Extended Air Safari Packages:
Cancellations must be advised in writing.
We strongly recommend that all customers take out travel insurance.
In the event of a tour being cancelled by Aviair, customers will be entitled to a full refund or reschedule without penalty.
A valid Australian Seniors Card must be provided at Check-in to qualify for the Seniors Discount. This Seniors Discount is not available in conjunction with any other discount.
Infants are classified as 0-2 years and may travel free of charge on their parent’s lap. Please note that only one infant may travel per aircraft. Children are classified as 3-12 years of age inclusive and must be accompanied by an adult. Children under the age of 12 years must be accompanied by an adult in the room for overnight packages. Verification of age may be requested prior to tour departure.
To confirm your reservation, full payment must be made at the time of booking, unless you have an existing account with us. All existing accounts are strictly 14 days. Payment can be made via credit card, bank deposit or cash. AMEX cards will attract a 2% surcharge.
A minimum of 2 passengers or the equivalent cost is required to confirm a tour booking, unless the tour is already confirmed to run. Please call our reservations team to check availability for one passenger. All overnight packages rates are Twin Share, Single Supplement prices are available.
Passengers must be at the aircraft departure point / tour departure point 30 minutes prior to scheduled departure time.
Complimentary pick up/drop offs are available for brochured Scenic Flights/Tours which depart Kununurra with Aviair. Pick up will be 45 minutes prior to flight departure and available from all Hotel, Motels and Caravan Parks within Kununurra Township. Please advise at the time of booking if you require a pick up or call Aviair office directly on (08) 9166 9300, no later than 3pm the day prior to departure if you require a pick up from your accommodation.
All scenic flights include personalised commentary made by the pilot during the flight. All tour commentaries and safety briefings are conducted in English.
Customer and approximate hand baggage weights must be provided to us at time of booking. All customers and baggage will be weighed prior to tour departure for safety and operational reasons. Aviair reserve the right to deny carriage to customers who provide weight information that is inaccurate by more than 15% in which case any fare paid will be forfeit.
The maximum seat weight limit on the Robinson R44 helicopter is 136kg. The maximum seat weight limit on the GA8 Airvan aeroplane is 132kg. Please check with our reservations which aircraft is running on the day of the tour
Please advise us a minimum of 48 hours prior to scheduled time of departure with the level of assistance required and whether the customer is using a wheelchair. Wheelchairs can be carried on our aircraft, providing they are collapsible. For health and safety reasons, staff are not permitted to lift a customer into or out of the aircraft.
In the event of significant upward movement in the cost of aviation fuel, we reserve the right to introduce a fuel surcharge. This shall be advised in writing no less than two months prior to its commencement, and will be additionally advised at the time of booking confirmation.
Our tour prices are fully inclusive of all government, environmental and airport levies.
All care is taken to protect customer personal items but no liability is accepted for loss or damage to them. Prior to leaving our aircraft, customers should ensure they have all personal belongings with them.
Prices quoted are subject to change and are in Australia dollars (AU$). Tours paid for in full are protected from price increases. In the event of Aviair introducing a special offer or rates that are discounted against the adult fare, retrospective refunds will not be permitted.
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For any enquiries or bookings please do not hesitate to contact one of our friendly team members. You can contact us by phone, email, post or simply complete our enquiry form and we will contact you.
Lot 319 Laine Jones Drive Kununurra Airport KUNUNURRA Western Australia 6743
PO Box 612 KUNUNURRA Western Australia 6743
(08) 9166 9300 - (Scheduled and Charter flights)
1800 095 500 - (scenic flights)
April to October
5:00am to 5.30pm daily
November to March
Monday to Friday 5.30am to 5:00pm
Saturday and Sunday 8:00am to 4:00pm