Aviair

Tour General Conditions

Terms and Conditions

INFORMATION REQUIRED UPON BOOKING
• Tour name / code
• Date of tour
• Number of passengers
• Children’s Age (if applicable)
• Passenger’s full names
• Accurate passenger weight
• Pickup location (from commercial residences in Kununurra township only)
• Dietary requirements (excluding Tour C, M and E)
• Any medical conditions we need to be aware of
• Contact number of one of the passengers or Tour Leader
• Postcode or country of origin
• Agent’s booking reference/voucher number
Our booking number reference will be sent in a written confirmation to the agent’s email address.


In addition, a 24-hour contact number for the agent is required in the event of a change.

Cancellation Policy

Cancellations must be advised in writing.

DAY SCENIC FLIGHTS / TOURS
Within 24 hours or less of departure: NON-REFUNDABLE
24 hours to 7 days prior to departure: 20% administration fee will be charged per booking


OVERNIGHT TOUR PACKAGES
Within 7 days or less of departure: NON-REFUNDABLE
8 days to 14 days prior to departure: 50% of booking will be retained
15 days to 30 days prior to departure: 20% of booking will be retained


EXTENDED AIR SAFARI PACKAGES
Within 60 days or less to departure: NON-REFUNDABLE
60 days or more prior to departure: 20% deposit will be retained.

COVID-19 Policy

Our Standard cancellation policy remains in place, however, if guests are unable to travel, due to Government border closures or travel restrictions, restricting the client from entering the Kimberley, at the time of travel, we will offer to amend the travel dates, with payments held in credit or cancel without fee.

Insurance

We strongly recommend that all customers take out travel insurance. In the event of a tour being cancelled by us, customers will be entitled to a full refund without penalty.

Seniors Discount 

A valid Australian Seniors Card must be provided at Check-in to qualify for the Seniors Discount. This Seniors Discount is not available in conjunction with any other discount.

Child Age/Infant Policy

Infants are classified as 0-2 years and may travel free of charge on their parent’s lap. Please note that there is a limited number of infant allowed per aircraft. Children are classified as 3-12 years of age inclusive and must be accompanied by an adult. Overnight packages - Children under the age of 12 years must be accompanied by an adult in the cabin.

Payment Conditions

To confirm your reservation, full payment must be made at the time of booking, unless you have an existing account with us. All existing accounts are strictly 14 days. Payment can be made via credit card, bank deposit or cash. AMEX cards will attract a 2% surcharge.

Minimum Numbers 

A minimum of 2 passengers or the equivalent cost is required to confirm a tour booking, unless the tour is already confirmed to run. Please call our reservations team to check availability for one passenger. All overnight package rates are Twin Share, Single Supplement prices are available.

Check In Time

Passengers must be at the aircraft departure point / tour departure point no later than 30 minutes prior to scheduled departure time. 

Customer Weight

Customer and approximate hand baggage weights must be provided to us at time of booking. All customers and baggage will be weighed prior to tour departure for safety and operational reasons. Aviair reserve the right to deny carriage to customers who provide weight information that is inaccurate by more than 15% in which case any fare paid will be forfeit.

Hotel Transfers

Complimentary pick up/drop offs are available for brochured Scenic Flights/Tours which depart Kununurra with Aviair. Pick up will be 45 minutes prior to flight departure and available from all Hotel, Motels and Caravan Parks within Kununurra Township. Please advise at the time of booking if you require a pickup or call the Aviair office directly on (08) 9166 9300, no later than 3pm the day prior to departure if you require a pickup from your accommodation.

Commentary

All scenic flights include personalised commentary made by the pilot during the flight.  All tour commentaries and safety briefings are conducted in English.

Seat weight limit 

The maximum seat weight limit on the GA8 Airvan is 132kg. The maximum seat weight limit on the Robinson R44 & R66 helicopter is 136kg. Please check with our reservations which aircraft is running on the day of the tour.

Fitness Level and Medical Conditions

Please advise us no later than the day prior to departure if you have any medical conditions which may affect you completing the guided walks.
Please make yourself aware of fitness levels required to complete the walks, information can be found on www.bbgt.com.au regarding the walks. The tour guide on the day has the right to refuse a passenger to join the guided walk if they do not deem them fit and able to do the selected walk.
Please call our reservation staff to discuss fitness levels and walk difficulties if you have any concerns

Disabled Passengers

Please advise us a minimum of 48 hours prior to scheduled time of departure with the level of assistance required and whether the customer is using a wheelchair. Wheelchairs can be carried on our aircraft, providing they are collapsible. For health and
safety reasons, staff are not permitted to lift a customer into or out of the aircraft. View the “Aviair Independent Travel and Carers Policy” on our website. www.aviair.com.au/scenic-air-tours/conditions

Fuel Surcharge

In the event of significant upward movement in the cost of aviation fuel, we reserve the right to introduce a fuel surcharge. This shall be advised in writing no less than two months prior to its commencement, and will be additionally advised at the time of booking confirmation.

Government and additional charges

Our prices are fully inclusive of all government, environmental and airport levies.

Personal items

All care is taken to protect customer personal items but no liability is accepted for loss or damage to them. Prior to leaving our aircraft, customers should ensure they have all personal belongings with them. For lost property enquiries please call our head office in Kununurra on (08) 9166 9300

Cameras - Helicopter Flights

Cameras and phones must have a lanyard / wrist strap. Tablets and iPads are not permitted to be used onboard.

Seasonality

The start and end of the scheduled season may vary due to weather conditions.

Luggage Restrictions

We prefer soft luggage only and a maximum of 5kg per person for day tours and 8kg per person for overnight tours.

Itineraries

Whilst it is our intention to deliver the itinerary of your choice, unforeseen circumstances such as the nature of the terrain, unseasonable weather, national park area closures and so on, travelling conditions may be affected and therefore, make it necessary to alter touring with little or no notice.

Fuel Surcharge

In the event of significant upward movement in the cost of aviation fuel, we reserve the right to introduce a fuel surcharge. This shall be advised in writing no less than two months prior to its commencement and will be additionally advised at the time of booking confirmation.

Validity of rates

Prices quoted are subject to change and are in Australia dollars (AU$).  Tours paid for in full are protected from price increases.  In the event of Aviair introducing a special offer or rates that are discounted against the adult fare, retrospective refunds will not be permitted.

Customer information and Privacy

We require customer information for all reservations that we accept, including full passenger name, passenger weight, contact telephone number, and email address. Passenger information will be retained by us in accordance with our Privacy Policy which may be viewed on our Privacy Policy page on our website. We require passenger contact information to allow us to make contact with passengers in the event of occurrences including but not limited to adverse weather conditions, on the rare occasion that a tour time may be rescheduled, or in the event that personal property has been left behind after a tour.
Rates for Tour H are subject to change if any additional fees or charges are implemented by the Wunambal Gaambera Aboriginal Corporation prior or during the 2022 season.
For more information please visit our website www.aviair.com.au

Gift Voucher Terms and Conditions

Your gift voucher is subject to the following conditions:

- The Tour can only be taken if there are already people booked on to the same tour

- The booking must be made directly through HeliSpirit

- Flight departure is subject to availability and appropriate weather conditions

- It is not redeemable if expired

- It is not redeemable for cash

-  It is not transferrable

- If a tour is priced at more than the voucher value, then further payment will be required before the flight is taken

Get in touch

For more information about us or our services contact us on 1800 095 500 (scenic flights)
(08) 9166 9300 (Scheduled and Charter flights)
or email us at [email protected]

Contact us

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Contact us

For any enquiries or bookings please do not hesitate to contact one of our friendly team members. You can contact us by phone, email, post or simply complete our inquiry form and we will contact you.

Aviair Brochure

Scenic Tours Brochure
Kununurra Address

Lot 319 Laine Jones Drive, Kununurra Airport KUNUNURRA Western Australia 6743

Kununurra Postal Address

PO Box 612 KUNUNURRA Western Australia 6743

Kununurra Office Hours

April to October
Monday to Friday 5:30am to 5:00pm 
Saturday and Sunday - 7:00am - 4:00pm

November to March
Monday to Friday 5:30am to 5:00pm
Saturday and Sunday - office closed, flights are still available

Broome Address

Hangar 9, Gus Winckel Drive BROOME Western Australia 6725

Contact Broome

(08) 9192 3360

Email Broome

[email protected]

Broome Office Hours

Monday to Friday 5:00am to 6:00pm

Karratha Address

7 Norman Road KARRATHA Western Australia 6714

Phone Karratha

(08) 9144 2444

Email Karratha

[email protected]

Karratha Office Hours

Monday to Friday 8:00am - 5:00pm

Address

Lot 319 Laine Jones Drive, Kununurra Airport KUNUNURRA Western Australia 6743

Postal Address

PO Box 612 KUNUNURRA Western Australia 6743

Contact us

(08) 9166 9300 - (Scheduled and Charter flights)
1800 095 500 - (scenic flights)

Office Hours

April to October
Monday to Friday 5:30am to 5:00pm 
Saturday and Sunday - 7:00am - 4:00pm

November to March
Monday to Friday 5:30am to 5:00pm
Saturday and Sunday - office closed, flights are still available