Terms and Conditions

Cancellation Policy 

We understand that COVID-19 may impact travel plans for some guests. We are happy to defer your current tour bookings providing they are rescheduled before 31st July 2020. We will also honour the current 2020 rate for those current bookings rescheduled for travel up until 31st October 2021. For more information regarding your travel with us and what we are doing to help protect you, please visit this page. If you wish to cancel your booking, our standard cancellation policy will still stand. See below.

Should a customer wish to cancel participation in a tour where full payment has been made the following cancellation fees apply:

Day Scenic Flights / Tours:

• Within 24 hours or less of departure: NON-REFUNDABLE
• 24 hours to 7 days prior to departure: 20% administration fee will be charged per booking

Overnight Tour Packages:

• Within 7 days or less of departure: NON-REFUNDABLE
• 8 days to 14 days prior to departure: 50% of booking will be retained
• 15 days to 30 days prior to departure: 20% of booking will be retained  

Extended Air Safari Packages:

• Within 60 days or less to departure: NON-REFUNDABLE
• 60 days or more prior to departure: 20% deposit will be retained.

 Cancellations must be advised in writing.

We strongly recommend that all customers take out travel insurance.

In the event of a tour being cancelled by Aviair, customers will be entitled to a full refund or reschedule without penalty.

Seniors Discount 

A valid Australian Seniors Card must be provided at Check-in to qualify for the Seniors Discount. This Seniors Discount is not available in conjunction with any other discount.

Child Age/Infant Policy

 Infants are classified as 0-2 years and may travel free of charge on their parent’s lap. Please note that only one infant may travel per aircraft. Children are classified as 3-12 years of age inclusive and must be accompanied by an adult. Children under the age of 12 years must be accompanied by an adult in the room for overnight packages. Verification of age may be requested prior to tour departure.

Payment Conditions

To confirm your reservation, full payment must be made at the time of booking, unless you have an existing account with us. All existing accounts are strictly 14 days. Payment can be made via credit card, bank deposit or cash. AMEX cards will attract a 2% surcharge.

Minimum Numbers 

A minimum of 2 passengers or the equivalent cost is required to confirm a tour booking, unless the tour is already confirmed to run. Please call our reservations team to check availability for one passenger. All overnight packages rates are Twin Share, Single Supplement prices are available.

Check In Time

Passengers must be at the aircraft departure point / tour departure point 30 minutes prior to scheduled departure time. 

Airport Transfers

Complimentary pick up/drop offs are available for brochured Scenic Flights/Tours which depart Kununurra with Aviair. Pick up will be 45 minutes prior to flight departure and available from all Hotel, Motels and Caravan Parks within Kununurra Township. Please advise at the time of booking if you require a pick up or call Aviair office directly on (08) 9166 9300, no later than 3pm the day prior to departure if you require a pick up from your accommodation.

Commentary

All scenic flights include personalised commentary made by the pilot during the flight.  All tour commentaries and safety briefings are conducted in English.

Customer weight

Customer and approximate hand baggage weights must be provided to us at time of booking. All customers and baggage will be weighed prior to tour departure for safety and operational reasons. Aviair reserve the right to deny carriage to customers who provide weight information that is inaccurate by more than 15% in which case any fare paid will be forfeit.

Seat weight limit 

The maximum seat weight limit on the Robinson R44 helicopter is 136kg. The maximum seat weight limit on the GA8 Airvan aeroplane is 132kg. Please check with our reservations which aircraft is running on the day of the tour

Disabled Passengers

Please advise us a minimum of 48 hours prior to scheduled time of departure with the level of assistance required and whether the customer is using a wheelchair.  Wheelchairs can be carried on our aircraft, providing they are collapsible.  For health and safety reasons, staff are not permitted to lift a customer into or out of the aircraft.

View the Aviair Independent Travel and Carer Policy

Fuel Surcharge

In the event of significant upward movement in the cost of aviation fuel, we reserve the right to introduce a fuel surcharge. This shall be advised in writing no less than two months prior to its commencement, and will be additionally advised at the time of booking confirmation.

Government and additional charges

Our tour prices are fully inclusive of all government, environmental and airport levies.

Personal items

All care is taken to protect customer personal items but no liability is accepted for loss or damage to them.  Prior to leaving our aircraft, customers should ensure they have all personal belongings with them.

Validity of rates

Prices quoted are subject to change and are in Australia dollars (AU$).  Tours paid for in full are protected from price increases.  In the event of Aviair introducing a special offer or rates that are discounted against the adult fare, retrospective refunds will not be permitted.

Customer information and Privacy

We require customer information for all reservations that we accept, including full passenger name, passenger weight, contact telephone number, and email address.  Passenger information will be retained by us in accordance with our Privacy Policy which may be viewed on our Privacy Policy page here . We require passenger contact information to allow us to make contact with passengers in the event of occurrences including but not limited to adverse weather conditions, on the rare occasion that a tour time may be rescheduled, or in the event that personal property has been left behind after a tour.