Aviair

RPT Terms and Conditions

INTER REGIONAL FLIGHT NETWORK TERMS AND CONDITIONS

 

CHECK IN

Check in must be completed 30 mins prior to scheduled flight departure.

 

CANCELLATIONS

Fares cancelled within 24 hours of flight scheduled time of departure are non-refundable.

Fares cancelled between 24 hours and 7 days of flight scheduled time of departure incur a charge of 20% of the fare price paid.

Refunds will attract a minimum fee of $15 per fare.

 

FARE CHANGES

Fares are transferable up to 24 hours prior to departure.

Date changes are permitted up to 24 hours prior to departure, administration fees may apply. One date change per booking is permitted.

Orphaned bookings will incur applicable cancellation fees and must be used within 6 months from the original date of travel. Full Terms of orphaned bookings will be provided on application.

 

CHECKED LUGGAGE

A checked luggage allowance of 15kg per passenger is permitted on all flights conducted by Aviair. Additional luggage may be carried at a discretionary extra charge of $4 per kg, applied to luggage over the allocated per person allowance, and will be subject to space and payload availability. Maximum weight for any luggage item is 25 kg and carriage of overweight luggage remains at the discretion of Aviair.

Passengers who anticipate that their checked baggage will exceed the 15kg limit must contact Aviair at the time of booking.

Size limitations of checked bags apply. All over-sized items of luggage, including car seats, pushchairs and bikes will not be guaranteed carriage and may incur an additional fee.

Aviair and its appointed agents accept no liability for damages consequential upon the loss, delay or damage of goods or luggage. The carrier accepts no responsibility for fragile or perishable articles carried in luggage.

 

HAND LUGGAGE

Aviair aircraft are not fitted with overhead lockers for stowage of hand luggage. Each passenger may carry-on hand luggage weighing no more than 4kg on the Super King Air. Maximum size of hand luggage is 40cm x 20cm x 30cm. Hand luggage exceeding these limitations must be checked in, excess luggage fees may be applied. Alternative aircraft types may be further limited as to hand luggage allowance.

 

CUSTOMER WEIGHT

Maximum passenger weight limits apply on Aviair flights due to payload limitations of the aircraft. Customer weights must be provided at time of booking. All customers and baggage will be weighed prior to departure for safety and operational reasons. We reserve the right to deny carriage to customers who provide weight information that is inaccurate by more than 15% in which case any fare paid with be forfeited.

 

SCHEDULE CHANGES

Schedules may change and flights may be delayed or cancelled due to bad weather, air traffic control delays, technical disruptions, and network changes. Aviair does not guarantee we will be able to carry you, your baggage or freight on the date and time of the flights booked. Flight times do not form part of your contract of carriage with us. Please ensure accurate passenger details are provided so any changes can be notified. To the extent permitted by law, the airline excludes liability for any costs, expenses, losses or damages incurred by the passenger as a result of failure to meet a schedule. Travel insurance is recommended.

 

OBLIGATIONS OF AVIAIR WHERE CARRIAGE CANNOT BE PERFORMED OR COMPLETED

Where Aviair is unable to commence or continue any flight or carry any contracted passenger it will endeavour to provide alternative carriage. If alternative carriage is not possible the passenger may re-book with Aviair or receive a refund. Aviair has no obligation to a passenger who is late for check in or misses a flight.

 

RULES

Aviair may, from time to time, make separate regulations or rules or give notices or set other terms and conditions relating to specified carriage or requirements. All such Rules shall apply equally as the Conditions as though fully set out herein. Aviair may vary or amend any Rules from time to time.

 

PASSENGER CONDUCT

Aviair reserves the right to refuse carriage to any person who seeks to travel in violation of any applicable law or otherwise in breach of the Terms and Conditions of carriage or who is under the influence of drugs or alcohol or if it is necessary for the safety of other passengers or for the protection of property. Passengers shall comply with all the instructions of the Carrier's Employees or Agents.

 

INFANTS & CHILDREN

An infant is classified as being a passenger under the age of three. Infants are free of charge if seated on an adult's lap with a maximum of one infant per adult. Passengers when booked as an infant, will not be allocated a seat. Aviair can carry a maximum of 2 infants per flight. An infant travelling free of charge is not allocated a luggage allowance; additional luggage charges will apply for car seats and pushchairs.

 

UNACCOMPANIED MINORS

Children between the ages of 5 and 11 can travel unaccompanied on any Aviair flight. Unaccompanied minors must be booked over the phone as special procedures apply.

 

DISABLED PASSENGERS

Aviair must be notified a minimum of 48 hours prior to scheduled time of departure with the level of assistance required and whether the customer is using a wheelchair. Wheelchairs can be carried on Aviair aircraft, providing they are collapsible. For health and safety reasons, Aviair employees and agents are not permitted to lift a customer into or out of the aircraft. Full details on Aviair’s Independent Travel and Carer policy are available on the Company website.

 

TIMETABLE

The carrier undertakes to use its best efforts to carry passengers and luggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Schedules are subject to change without notice, nor does the company assume any responsibility for making connections. Subject thereto, the carrier may without notice substitute alternative carriers or aircraft and may alter or omit the stopping places shown on the face of the ticket in case of necessity. Passengers must bear their own expenses arising from any cause due to over carriage and/or delay, including passengers or luggage.

 

RESTRICTED ARTICLES

Dangerous goods may not be carried. A list of common dangerous goods is displayed at check in counters and further information is available on request. Passengers are requested to clarify any doubtful items prior to check in. Articles such as the following may not be carried in passenger’s luggage:

 

Flammable or poisonous compressed gases (some common camping equipment)

Flammable liquids and solids (strike anywhere matches, lighter and heater fluids)

Firearms (may only be carried with approval as checked luggage)

Explosives (fireworks and other articles that are easily ignited)

Poisons (not including medical prescriptions)

 

PAYMENT CONDITIONS

To confirm your ticket, full payment must be made at the time of booking. Seats will not be held without full payment.

 

PAYMENT METHODS

Credit Card: Visa, Mastercard and Amex (2% surcharge)

Direct Debit:

Aviair Pty Ltd

Commonwealth Bank, Kununurra WA 6743

BSB 066-530 Account No. 00211523

 

These Conditions apply to all carriage of passengers and baggage by Aviair. These Conditions are to be read in conjunction with and subject to the provisions of all applicable laws including the limitations of liability in the relevant Federal and State laws.

Get in touch

For more information about us or our services contact us on 1800 095 500 (scenic flights)
(08) 9166 9300 (Scheduled and Charter flights)
or email us at [email protected]

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Contact us

For any enquiries or bookings please do not hesitate to contact one of our friendly team members. You can contact us by phone, email, post or simply complete our enquiry form and we will contact you.

Aviair Brochure

Scenic Tours Brochure
Kununurra Address

Lot 319 Laine Jones Drive, Kununurra Airport KUNUNURRA Western Australia 6743

Kununurra Postal Address

PO Box 612 KUNUNURRA Western Australia 6743

Kununurra Office Hours

April to October
5:00am to 5:30pm daily

November to March
Monday to Friday 5:30am to 5:00pm
Saturday and Sunday 8:00am to 4:00pm

Broome Address

Hangar 9, Gus Winckel Drive BROOME Western Australia 6725

Contact Broome

(08) 9192 3360

Email Broome

[email protected]

Broome Office Hours

Monday to Friday 5:00am to 6:00pm

Karratha Address

7 Norman Road KARRATHA Western Australia 6714

Phone Karratha

(08) 9144 2444

Email Karratha

[email protected]

Karratha Office Hours

Monday to Friday 8:00am - 5:00pm

Address

Lot 319 Laine Jones Drive, Kununurra Airport KUNUNURRA Western Australia 6743

Postal Address

PO Box 612 KUNUNURRA Western Australia 6743

Contact us

(08) 9166 9300 - (Scheduled and Charter flights)
1800 095 500 - (scenic flights)

Office Hours

April to October
5:00am to 5:30pm daily

November to March
Monday to Friday 5:30am to 5:00pm
Saturday and Sunday 8:00am to 4:00pm